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Last updated: 23 October 2026

At Smokes N Jokes, accessible at https://smokesnjokes.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, contact our team or otherwise interact with our services.

This policy is intended for customers and visitors in the United Kingdom and should be read alongside our Terms & Conditions, Refunds & Returns Policy and Cookie Policy.

We handle personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

1. Who We Are

Smokes N Jokes operates the website https://smokesnjokes.com/ and provides an online shopping platform for its product range.

For the purposes of applicable data protection legislation, the business responsible for deciding how and why your personal information is processed is the data controller.

Business name: [Insert registered business or legal entity name]

Website: https://smokesnjokes.com/

Contact email: [Insert customer service or privacy contact email]

Business address: [Insert registered or official business address]

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide to Us

When you place an order, create an account, complete a form or contact our team, we may collect:

  • Your full name.

  • Billing and delivery addresses.

  • Email address and telephone number.

  • Order details, purchased products and transaction references.

  • Information you provide when contacting customer support.

  • Account details, where you choose to create an account.

  • Marketing preferences and communication preferences.

  • Information provided when requesting a return, refund or warranty assessment.

Please do not send unnecessary sensitive personal information through our website or customer service channels.

Payment Information

Payments are processed through the payment methods available at checkout.

We may receive payment status, transaction references, billing information and limited payment-related details necessary to process and manage your order.

Full payment card details are generally handled by the relevant payment service provider rather than being stored directly by us. The exact information processed depends on the payment method you select.

We do not use your payment information for unrelated purposes.

Technical and Website Usage Information

When you browse our website, certain information may be collected automatically through server logs, cookies and similar technologies. Depending on the tools enabled, this may include:

  • IP address.

  • Browser type and device information.

  • Operating system and technical identifiers.

  • Pages viewed and interactions with website features.

  • Referral source and approximate location derived from technical information.

  • Website performance, security and diagnostic information.

  • Cookie preferences and online identifiers.

The information collected depends on your browser settings, consent choices and the technologies used on our website.

3. How We Use Your Personal Information

We use personal information only where we have an appropriate lawful basis and a legitimate, clearly defined purpose.

Your information may be used to:

  • Process, confirm and fulfil orders.

  • Arrange delivery and provide order updates.

  • Process payments, refunds, returns and warranty requests.

  • Respond to customer enquiries and provide support.

  • Manage customer accounts, where applicable.

  • Maintain website functionality and improve the shopping experience.

  • Detect and prevent fraud, abuse, security incidents and unauthorised transactions.

  • Maintain appropriate business, accounting and tax records.

  • Meet applicable legal and regulatory obligations.

  • Send marketing communications where we are legally permitted to do so.

  • Measure website performance and understand customer interactions where the relevant tracking is enabled and any required consent has been obtained.

We do not use personal information for purposes that are incompatible with the reasons it was collected unless permitted by applicable law.

4. Our Lawful Bases for Processing

Under applicable data protection legislation, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following bases:

Contract: To take steps requested by you before a purchase, process your order, arrange delivery and fulfil our contractual obligations.

Legal obligation: To comply with applicable tax, accounting, consumer protection and other legal requirements.

Legitimate interests: To operate and secure our business, respond to relevant enquiries, prevent fraud and improve our services, provided these interests do not override your rights and freedoms.

Consent: To send certain marketing communications or use non-essential cookies and similar technologies where consent is required.

Vital interests or other applicable lawful grounds: Where relevant and permitted by law.

Where processing relies on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Marketing Communications

We may send promotional emails or other marketing communications about our products, offers and updates where we have the necessary permission or another lawful basis under applicable marketing laws.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or contacting us directly.

Unsubscribing from promotional communications will not prevent us from sending essential service messages, such as order confirmations, delivery updates or important account notifications.

We do not treat the completion of a purchase as automatic permission to send every type of marketing communication. Any applicable customer marketing exception will only be used where its legal requirements are satisfied.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential shopping features, remember preferences, protect the website and understand how visitors use our services.

Depending on the technologies enabled, cookies may be used for:

  • Keeping shopping baskets and checkout sessions functional.

  • Remembering relevant website preferences.

  • Supporting website security.

  • Measuring website performance and visitor activity.

  • Supporting advertising and marketing measurement, where applicable.

Strictly necessary cookies may be used where required to provide a service you have requested. Non-essential cookies and similar technologies will only be used with consent where applicable law requires it.

You can manage your preferences through the cookie settings available on our website, where provided. You may also be able to manage cookies through your browser, although blocking essential cookies can affect website functionality.

For more information about the cookies actually used by our store, please refer to our Cookie Policy.

7. How We Share Your Personal Information

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted third parties where necessary to operate our business, fulfil orders or meet legal obligations.

These may include:

Shopify and website service providers: To host and operate our online store, manage checkout functionality and support website services.

Payment providers: To process payments, refunds and transaction-related checks.

Delivery and fulfilment providers: To deliver orders and manage delivery-related enquiries.

IT, security and technical providers: To maintain website performance, protect systems and resolve technical issues.

Analytics and advertising providers: Where these services are used and their processing is permitted under applicable law and any required consent has been obtained.

Professional advisers: Such as accountants, legal advisers and other professional service providers where necessary.

Authorities and legal recipients: Where disclosure is required by law, necessary to establish or defend legal claims, or otherwise permitted by applicable legislation.

We share only information that is reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy terms or on our behalf, depending on the service and their role.

8. International Data Transfers

Some service providers supporting our online store may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable data protection law.

Depending on the circumstances, this may involve an applicable adequacy regulation or decision, approved contractual safeguards or another lawful transfer mechanism.

You can contact us for further information about relevant international transfers and the safeguards applicable to your information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, taking account of legal, accounting, regulatory and business requirements.

Retention periods depend on the type of information and why it is needed.

For example:

  • Order and transaction records: Kept for the period required by applicable tax, accounting and legal obligations.

  • Customer service correspondence: Kept for as long as needed to resolve enquiries and maintain relevant business records.

  • Customer account information: Generally retained while the account remains active and for any additional period required or justified by law.

  • Marketing information: Retained in accordance with the applicable marketing permissions, preferences and legal requirements.

  • Technical and analytics information: Retained according to the settings and retention periods of the relevant systems.

When information is no longer needed, we will take appropriate steps to delete it or securely anonymise it, unless we have a lawful reason to retain it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Depending on the service involved, these measures may include access controls, secure service providers, system monitoring and appropriate security procedures.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we take appropriate steps to protect the information entrusted to us.

If a personal data breach occurs, we will take the steps required by applicable law.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access: Request a copy of the personal information we hold about you.

Rectification: Ask us to correct inaccurate or incomplete information.

Erasure: Request deletion of your personal information where the legal conditions are met.

Restriction: Ask us to restrict certain processing activities in eligible circumstances.

Data portability: Request certain information in a structured, commonly used and machine-readable format where this right applies.

Objection: Object to processing based on legitimate interests or to certain other processing where the law provides this right.

Withdraw consent: Withdraw consent where processing relies on your consent.

Object to direct marketing: Object to the use of your personal information for direct marketing at any time.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request deletion.

To exercise a right, contact us using the contact details in this policy. We may need to verify your identity before responding.

We will handle eligible requests within the period required by applicable law. Where permitted, additional time may be needed for complex or multiple requests.

12. Complaints and the Information Commissioner's Office

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and respond.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the independent authority responsible for upholding information rights.

Website: https://ico.org.uk/

You can find information about your data protection rights and how to raise a concern through the ICO website.

13. Third-Party Websites and Services

Our website may contain links to external websites, payment services, social media platforms or other third-party services.

Those services may have their own privacy policies and data handling practices. We do not control the privacy practices of independent third parties.

We recommend reviewing the relevant privacy information before providing personal details directly to another service.

14. Children's Privacy

Our website is intended for customers who are legally eligible to purchase the products offered.

We do not knowingly collect personal information from children where doing so would be unlawful. Where age restrictions or additional verification requirements apply, we may process relevant information to check eligibility and meet our legal obligations.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take any action required by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The latest version will be published on this page, together with its updated date.

Where required by law, we will provide additional notice of material changes.

We encourage you to review this page periodically to understand how your information is handled.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or require further information about how we handle your personal information, please contact Smokes N Jokes using the details below.

Business: Smokes N Jokes

Website: https://smokesnjokes.com/

Email: info@smokesnjokes.co.uk

Telephone: +44 7564 017474

Address: 3 Lune St, Preston PR1 2NL, United Kingdom

We will review your enquiry and respond in accordance with applicable UK data protection legislation.