Last updated: 23 October 2026

1. Introduction

Welcome to Smokes N Jokes. These Terms & Conditions govern your use of our website, https://smokesnjokes.com/, and purchases made through our online store.

Throughout these terms, “we”, “us” and “our” refer to Smokes N Jokes, while “you” and “your” refer to visitors and customers using our website.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions and any applicable policies referenced on this page. Please read them carefully before making a purchase.

If you do not agree with these terms, please discontinue use of the website.

These terms do not exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under UK law.

2. About Smokes N Jokes

Smokes N Jokes operates an online retail website offering a range of products, including reusable vape devices, empty cartridges, accessories and other items listed in our store.

Our contact details are:

Website: https://smokesnjokes.com/

Email: info@smokesnjokes.co.uk

Telephone: +44 7564 017474

Address: 3 Lune St, Preston PR1 2NL, United Kingdom

Our registered legal entity name and any applicable company registration details should be confirmed and displayed where legally required.

3. Eligibility and Age Restrictions

You must be legally eligible to purchase the products you order.

Certain products may be subject to age restrictions, product-specific legal requirements or additional verification procedures under UK law.

Where age verification is required, you must provide accurate information and cooperate with the verification process. We reserve the right to refuse, suspend or cancel an order where legally required or where reasonable checks indicate that the purchase cannot lawfully proceed.

You must not use our website to purchase products on behalf of someone who is not legally eligible to buy them.

4. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent, unlawful or unauthorised activities.

• Attempt to interfere with the website's security or operation.

• Introduce malicious software, harmful code or automated activity intended to disrupt our services.

• Attempt to access restricted systems, customer accounts or information without permission.

• Provide false, misleading or incomplete information when placing an order.

• Use our content, website or intellectual property in a way that infringes applicable rights.

We may restrict or suspend access where reasonably necessary to protect our website, customers or business, investigate suspected misuse or comply with legal obligations.

5. Product Information and Availability

We aim to ensure that product descriptions, specifications, photographs and other information displayed on our website are accurate and up to date.

Product images are provided to illustrate the items available. Minor differences in colour, appearance or presentation may occur due to lighting, photography, screen settings or packaging updates. Such differences do not remove your statutory rights if a product is materially different from its description.

Please review the product description, specifications, compatibility information and any relevant warnings before ordering.

We make reasonable efforts to maintain accurate stock information. However, products may become unavailable or stock information may occasionally be incorrect.

If an item you order is unavailable, we will contact you where appropriate to explain the available options, which may include a refund or another arrangement agreed with you.

6. Prices, Currency and Taxes

Unless otherwise stated, prices displayed on our website are in pounds sterling (GBP).

We aim to display accurate product prices and applicable charges before you complete your purchase. Any applicable taxes and delivery charges will be shown or explained as required by law.

Delivery charges, where applicable, are calculated according to the options available at checkout.

If a pricing error is identified, we will take reasonable steps to resolve it. If an order has been affected by a genuine error, we will contact you before taking any action that requires your agreement. Nothing in this section removes any rights you may have under applicable law.

Promotional prices and discount offers may be subject to specific conditions, eligibility requirements and stated validity periods. Any such conditions will be made available where applicable.

7. Orders and Contract Formation

When you place an order, you are submitting an offer to purchase the selected products.

An order confirmation email acknowledges that your order has been received. It does not necessarily mean that the order has been accepted or dispatched.

A contract will be formed when your order is accepted in accordance with the order process communicated on our website.

We may need to review an order where there are stock issues, suspected fraud, payment problems, pricing errors, delivery restrictions or legal eligibility concerns.

If we cannot fulfil an order, we will notify you and arrange any refund due for payments received for products we cannot supply.

Please check your order details carefully before submitting your purchase. If you notice an error after ordering, contact us as soon as possible. We will try to help, but changes may not be possible once an order has been processed or dispatched.

8. Payments

Payments must be completed using the payment methods made available at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their processing activities may also be subject to their own terms and privacy policies.

We do not guarantee that every payment method will be available for every order. Transactions may be declined or require additional checks by the relevant payment provider.

Orders will be processed in accordance with the payment and order acceptance arrangements shown at checkout.

9. Delivery and Shipping

We aim to process and dispatch orders within the timeframes communicated on our website or at checkout.

Delivery options, charges, estimated timeframes and applicable restrictions will be provided during the ordering process or in our Shipping & Delivery Policy.

Delivery estimates are not guaranteed unless expressly stated as a binding commitment. Delays may occur due to courier operations, severe weather, operational disruption or other circumstances beyond our reasonable control.

We will take reasonable steps to communicate significant delivery issues and help resolve problems with missing, delayed or damaged orders.

Unless otherwise agreed or permitted by law, our responsibility for delivery continues in accordance with applicable consumer law. Your statutory rights relating to delivery delays, loss or damage are not affected by these terms.

For full details, please refer to our Shipping & Delivery Policy.

10. Cancellations, Returns and Refunds

Your rights to cancel an online purchase, return goods or obtain a refund depend on the circumstances and applicable UK consumer law.

Where the statutory cancellation rights for distance purchases apply, consumers generally have 14 days from the day after receiving the goods to notify the retailer that they wish to cancel, followed by a further 14 days to return the goods.

Certain legal exceptions may apply depending on the nature of the product and circumstances of the purchase.

If goods are faulty, not as described or otherwise fail to meet applicable legal requirements, you may have additional rights under the Consumer Rights Act 2015 and other applicable legislation.

Nothing in these terms limits your statutory rights or creates blanket exclusions from those rights.

Please consult our Refunds & Returns Policy for the process to follow, how to contact us and information about return arrangements.

11. Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty or different from the item ordered, please contact us at info@smokesnjokes.co.uk and provide your order reference and a description of the issue.

Photographs may help us assess damage or identify an incorrect item, where appropriate.

We will review the circumstances and explain the next steps in accordance with our policies and applicable law.

Any assessment process will not remove your statutory rights or require you to accept a repair, replacement or other remedy where the law gives you a different entitlement.

12. Product Use and Safety

You are responsible for reading the product instructions, specifications, warnings and compatibility information supplied with the product.

Products must be used, stored, maintained and disposed of in accordance with their instructions and applicable safety requirements.

Where a product includes batteries, electrical components or charging equipment, follow the manufacturer's relevant safety guidance.

Do not modify products or use them in ways that contradict their instructions or applicable law.

Nothing in this section excludes or limits any liability that cannot legally be excluded or limited, including applicable statutory product safety obligations.

13. Intellectual Property

Unless otherwise stated, the content published on our website, including text, graphics, logos, photographs, page layouts and other original materials, is owned by or licensed to the relevant rights holder.

You may browse the website and use its content for personal, lawful shopping purposes.

You must not reproduce, republish, distribute, commercially exploit or modify protected website content without the appropriate permission, except where permitted by law.

Product names, trademarks, logos and brand materials belonging to third parties remain the property of their respective owners.

14. Third-Party Services and Links

Our website may include links to third-party websites or use external services, including payment processing, delivery, analytics and other ecommerce tools.

Third-party websites and services may be governed by their own terms, privacy policies and operating arrangements.

We do not control independent third-party websites and are not responsible for their content or practices to the extent permitted by law. This does not affect any responsibility we have for services we provide or any rights you have under applicable law.

15. Website Availability and Changes

We aim to keep our website available and functioning properly. However, access may occasionally be interrupted due to maintenance, updates, technical faults or circumstances outside our reasonable control.

We may update website content, product listings, features or these terms when necessary.

Changes to these terms will be published on this page with an updated date. Changes will not retrospectively remove rights you have already acquired under a contract or under applicable law.

Where a change materially affects an existing order or contractual relationship, we will handle it in accordance with the applicable agreement and legal requirements.

16. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

This includes, where applicable, liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any consumer rights or statutory obligations that cannot lawfully be excluded.

Subject to the preceding paragraph and applicable law, we are not responsible for losses that could not reasonably have been anticipated when the relevant contract was formed or losses arising from matters outside our reasonable control.

Nothing in this section removes your rights where a product is faulty, unsafe, not as described or otherwise fails to comply with applicable legal requirements.

17. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy explains what information we collect, why we use it, when it may be shared and the rights available to you.

You can read it here: https://smokesnjokes.com/

Please refer to the Privacy Policy page on our website for the complete details.

18. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, significant transport disruption, major technical failures or other exceptional events, to the extent permitted by law.

Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate relevant information.

This section does not remove any cancellation, refund or other rights available to you under applicable consumer law.

19. Complaints and Customer Support

If you have a question, concern or complaint about an order or our website, please contact us using the details below.

Email: info@smokesnjokes.co.uk

Telephone: +44 7564 017474

Address: 3 Lune St, Preston PR1 2NL, United Kingdom

Please include your order number, where applicable, and sufficient details to help us understand the issue.

We will review your enquiry and aim to provide a reasonable response. Where a complaint relates to faulty goods, delivery, cancellation or refunds, we will handle it in accordance with applicable law and our relevant policies.

20. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protection rules that apply to your circumstances.

If you are a consumer, nothing in this section removes any mandatory rights you have to bring a claim in a court or jurisdiction available to you under applicable law.

21. Contact Information

For questions about these Terms & Conditions, orders or our website, please contact:

Smokes N Jokes

Website: https://smokesnjokes.com/

Email: info@smokesnjokes.co.uk

Telephone: +44 7564 017474

Address: 3 Lune St, Preston PR1 2NL, United Kingdom

Thank you for shopping with Smokes N Jokes.