Last updated: 23 October 2026

At Smokes N Jokes, we want you to have a clear and straightforward shopping experience. This Refunds & Returns Policy explains how to request a return, cancel an eligible order, report a faulty or damaged item and receive a refund.

This policy applies to purchases made through https://smokesnjokes.com/ and is intended for customers in the United Kingdom.

Nothing in this policy limits or excludes your statutory rights under applicable UK consumer law.

1. Your Right to Cancel an Online Order

Under UK consumer protection law, customers generally have the right to cancel eligible online purchases within 14 days of receiving their goods, without providing a reason.

If your order contains multiple items delivered separately, the cancellation period generally starts from the day after you receive the last item.

To exercise your right to cancel, you must notify us within the applicable cancellation period. After notifying us, you generally have a further 14 days to return the goods.

Certain legal exceptions apply to specific types of products and circumstances. Where an exception applies, we will handle the request in accordance with the relevant legislation.

To request a cancellation, contact us using the details provided at the end of this policy.

2. Conditions for Change-of-Mind Returns

If you are returning an item because you have changed your mind, please take reasonable care of the product while it is in your possession.

Where applicable, we ask that you:

• Return the item with its original packaging, accessories and included components.

• Include any instructions, attachments or other items supplied with the product.

• Package the product securely to prevent damage during transit.

• Provide your order number or other reasonable proof of purchase.

You may handle an item to the extent reasonably necessary to establish its nature, characteristics and functioning, as you would be able to do in a shop.

If an item has been handled beyond what is necessary and its value has consequently decreased, a deduction may be permitted under applicable law. Any such deduction must be lawful and reflect the relevant reduction in value.

The absence of original packaging will not automatically remove any statutory rights you may have.

3. Exceptions to Change-of-Mind Returns

Some goods may be excluded from the statutory right to cancel in specific circumstances.

For example, an exception may apply to sealed goods that are unsuitable for return for health protection or hygiene reasons where they have been unsealed after delivery, provided the legal conditions for that exception are met.

Whether an exception applies depends on the actual product and the circumstances of the sale. It does not automatically apply to every vape-related product or accessory.

If an item is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements, your statutory rights remain protected even where a change-of-mind exception applies.

Please contact us if you are unsure whether a product qualifies for a return.

4. Faulty, Damaged or Incorrect Items

If an item arrives damaged, develops a fault or differs materially from its description, please contact us as soon as reasonably possible.

When contacting us, please provide:

• Your order number.

• The name of the product.

• A description of the issue.

• Photographs or other supporting information, where available and appropriate.

This information can help us investigate the problem and identify a suitable resolution.

Under the Consumer Rights Act 2015, consumers may have the right to reject faulty goods for a full refund within the applicable short-term period, generally 30 days from delivery. After that period, repair, replacement or other remedies may apply depending on the circumstances and applicable law.

We will assess your request in accordance with your statutory rights. Nothing in this policy requires you to accept a repair or replacement where you are legally entitled to a different remedy.

5. Items Damaged Through Misuse

Products should be used, charged, stored and maintained in accordance with the manufacturer's instructions and any supplied safety guidance.

Damage caused by misuse, unauthorised modification, accidental damage or failure to follow relevant instructions may affect your entitlement to a remedy, depending on the circumstances.

However, we will assess each case fairly. We will not reject a valid claim simply because a product has been used if the customer is otherwise entitled to a remedy under applicable law.

6. How to Request a Return

To request a return or cancellation, contact our customer service team using the details below.

Email: info@smokesnjokes.co.uk

Telephone: +44 7564 017474

Please include your order number and explain whether your request relates to a change of mind, cancellation, faulty product, damage or an incorrect item.

We will provide relevant instructions, including the appropriate return address and any information needed to process your request.

Please do not send products to an address without first confirming the correct return arrangements with us.

You may notify us of a cancellation through any clear statement communicating your decision to cancel. You are not required to use a particular form unless otherwise lawfully agreed.

7. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for the direct cost of returning goods where this has been properly communicated before the purchase and the law permits it.

If we have agreed to cover the return cost, or the law requires us to do so, we will provide the applicable instructions.

Where a product is faulty, damaged or incorrectly supplied, we will explain the appropriate return arrangements in accordance with applicable law.

Please retain your proof of postage or tracking information until your return has been resolved.

8. Refund Processing Times

Once a refund has been approved, we will process it in accordance with applicable law.

For eligible online cancellation requests, refunds must generally be issued without undue delay and no later than 14 days after we receive the returned goods or, where applicable, receive evidence that you have sent them back, whichever occurs first.

Refunds will normally be made using the original payment method unless you expressly agree otherwise.

The time taken for the funds to appear in your account may depend on your bank or payment provider.

Where applicable, a refund for a valid cancellation will include the cost of standard delivery. If you selected a more expensive delivery option, the additional amount above the standard delivery cost generally does not have to be refunded.

9. Partial Refunds and Deductions

A deduction may be made only where permitted by law and supported by the circumstances of the return.

For example, a lawful deduction may apply if handling beyond what is necessary to inspect a product has reduced its value.

We will not apply arbitrary administration charges or automatically deduct a fee from every return.

Faulty-goods remedies and statutory refunds will be handled in accordance with the legal rights applicable to the specific claim.

10. Sale Items and Promotional Purchases

Purchasing an item during a sale or promotional offer does not remove your statutory consumer rights.

Eligible sale items can be cancelled or returned under the same applicable legal principles as other purchases.

If an item is faulty, not as described or otherwise fails to meet legal requirements, we will assess your entitlement to a refund, repair, replacement or other remedy under applicable law.

Any additional voluntary return arrangements for promotional products will be communicated clearly where offered.

11. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

We will make reasonable efforts to stop the order where fulfilment has not progressed too far. However, cancellation may not always be possible once an order has entered processing or been handed to a delivery provider.

If the order has already been dispatched, you may still have cancellation rights under applicable consumer law. We will explain the appropriate procedure.

Any refund due will be handled in accordance with the applicable legal requirements.

12. Exchanges and Replacements

If you receive a faulty or incorrect product, we will explain the remedies available under applicable law, which may include a replacement, repair or refund.

For change-of-mind requests, an exchange may be arranged where available and agreed by both parties, subject to applicable law.

Replacement products are subject to stock availability. If a replacement cannot be supplied, we will discuss the available options and respect your statutory rights.

13. Missing Deliveries

If your order has not arrived within the expected delivery period, please contact us with your order number and delivery details.

We will investigate the issue with the relevant delivery provider where appropriate and explain the next steps.

Your statutory rights concerning delivery deadlines, non-delivery and refunds remain unaffected.

14. Warranty and Manufacturer Support

Some products may be supplied with a manufacturer's warranty or an additional commercial guarantee.

Any warranty terms will depend on the specific product and the applicable warranty conditions.

A manufacturer's warranty does not replace or restrict your statutory rights against the retailer. You may still be entitled to a remedy under consumer law even if a commercial warranty has expired.

Please contact us if you require assistance with a warranty claim or need information about a product's warranty coverage.

15. Contact Us

If you have any questions about this Refunds & Returns Policy or need help with a return, cancellation or refund, please contact us.

Business: Smokes N Jokes

Website: https://smokesnjokes.com/

Email: info@smokesnjokes.co.uk

Telephone: +44 7564 017474

Address: 3 Lune St, Preston PR1 2NL, United Kingdom

We will review your request and provide guidance in accordance with our policies and applicable UK consumer protection legislation.

Thank you for shopping with Smokes N Jokes.